I usually parked in the airport parking lot, but the cost and time it took for me to walk to the airport was not worth it. Fast Park & Relax is almost half the cost of the airport parking lot, plus you can earn free days!

For my trip on Memorial Day weekend I decided to try Fast Park & Relax. Everyone was so friendly and the service was fast! The shuttle driver even offered to check a fellow passenger's car after the passenger had said he may have forgotten to lock his doors. My return flight was a late flight and I thought I would have to call for a shuttle. To my surprise there was one waiting right outside baggage claim at 12:20 a.m.

Tracy
Milwaukee General Mitchell International Airport

We just used FastPark & Relax for the first time in Raleigh, NC. The service was great, the people were friendly, and the extras (car wash and bottled water) were greatly appreciated! You can be sure we will use this service again, and we will be happy to recommend it to others.

Timothy
Raleigh-Durham International Airport

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I just wanted to let you know that I parked at your location at the Tucson airport this weekend for the first time, and was extremely pleased with my experience. I travel every couple of weeks and had been parking at the city long term lot, from which I usually ended up walking to/from the airport because the shuttle took so long and was such a frustrating experience. Fast Park & Relax was so different - very prompt service, excellent rates for covered parking, and friendly employees. I just signed up for your rewards program and will be parking there everytime! Thanks!

Rachel
Tucson International Airport

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I parked at fast park(MKE) for the first time last week and I am extremely pleased with the service, especially the frequency of the shuttle, the little parking space card (so i would never lost my car again! or scrumble to find a pen to write down my parking space and bus stop number). The free water was a nice surprise as well. Everything went very well and I will definitely park at Fast Park again in the future.

Maggie
Milwaukee General Mitchell International Airport

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I don't very often take the time to write a complimentary note to big corporations but I'm making the effort because I want everyone to know that all the Tucson employees that have either met me at the gate in the morning, or lifted my luggage out of my trunk, or driven me to and from the airport are all exceptional. I've made several trips out of the Tucson airport this past summer and each time I am parking in your new Tucson lot. A couple of things I really like - besides the covered spaces for all vehicles! 1) The free newspaper I am given in the mornings when I leave on very early flights; 2) the clean buses and the courteous, friendly drivers; and 3) the really cold free bottle of water your employees hand to me when I'm paying to leave the lot! And in Tucson in the summer especially, that is a big deal! What a great idea to add that little extra. Your parking fee is more than fair for the service you give. Your location is the closest to the airport, too, and it takes less than five minutes from the time your driver picks my luggage out of my trunk after I've parked to the time he sets it on the sidewalk at the airport entry doors. I am tipping well for this customer service because it deserves recognition. Keep telling your employees their good work is paying off and your customers are noticing and spreading the good word.

Thanks, FP& R, for running a really good business.

LeAnn
Tucson International Airport

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I just wanted to let someone know how truly wonderful it is to get great customer service nowadays. My family and I just came in on an overnight flight from Hawaii following our family vacation. Unfortunately, on the way home my husband had to catch another flight in the same airport and I had to lug about 20 suitcases with 2 very tired children who have been traveling all night. Our driver, Steve, was incredible - not only was he professional and efficient - he actually took the time - in the middle of 100 degree weather - to help me make sure all of my luggage fit in my car securely and made sure I could close the trunks (who actually thinks of these things?). I was so thankful and so overwhelmed, that I immediately wanted to tell the cashier attentant how awesome he was when - wouldn't you know it - I was met by yet another example of the high standards at FastPark - when I met Rebecca who efficiently checked me out but, as she was handing me my receipt - she noticed that my children were very hot, tired, and not the cutest to say the least - Rebecca pulled open a cooler and asked them if they would like a very cold bottle of water - you would have thought that she offered free icecream by the looks on their faces. I am so happy that with prices going up everywhere - at FastPark - you really can have it all - incredible customer service and incredible prices.

L.
Raleigh-Durham International Airport

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I've just returned from Peru and I'm so impressed with your service at the new Raleigh, NC location. I waited all of 2 minutes for Dwayne to pick me up & transport me directly to my car. He was friendly and helpful. I will be using this service again soon!

Elinor
Raleigh-Durham International Airport

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Your Tucson station is awesome. I stay there for personal as well as business trips. You've got everyone beat, hands down. I never have to wait for the shuttle and the people are wonderful at the checkout. I thought you might want to know this in case know has ever relayed this info to you. I travel with some other girls and have suggested your place to them - they now only stay with Fast Park and Relax when they travel. It is nice to refer a company that you like.

Tammie
Tucson Intercontinental Airport

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I wanted to send a special Thank You to Tangela. She was the driver of the shuttle I was on lastnight (6/27/08). She was so friendly and helpful. She has such a wonderful personality, that is perfect for the job she has. It really made my return home that much more enjoyable. Tangela, Thank You very much!

Tracy
Houston George Bush Intercontinental Airport

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We just wanted to thank you again for all you did to make our unfortunate loss of our keys on our 12 day trip to Hawaii less stressful. We had just finished an 8 hour all night flight and was totally exhausted when your shuttle dropped us off, only to find out one of the security check points had obviously not returned our keys to the proper bag. Then when I called the locksmith to have some keys made, we were again shocked to find out only a dealership could make the keys. You came to our rescue at this point and we will not forget it. I own a service company and am shocked regularly to find the quality of service, or lack thereof, many companies provide. I was pleased with the quality of service of all of your employees prior to you ever coming into the picture. Then when you provided us with personalized service to take us and help get keys made, I could understand why your employees were so service oriented. Thanks again many times over.

Jerry and Janell
Houston George Bush Intercontinental Airport

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Often times, we as customers, are very willing to share our negative feedback with company management and choose to overlook good customer service. The service extended to me, not only by you, but your team as well, on a recent trip to San Diego, was nothing short of outstanding. I was running late and in danger of missing my flight; but with your advice and direction and the expedient attention and follow-through of your staff, I not only made my flight, but had time to spare. Also, I was assigned check-in at one terminal, but your driver suggested a less crowded terminal, which saved me time. Because of the care and professionalism provided by you and your staff, I will continue using your service and will definitely recommend your service to my family and friends. It’s refreshing to know that OUTSTANDING CUSTOMER SERVICE STILL EXISTS! Keep up the great job!

Patricia
Houston George Bush Intercontinental Airport

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We wanted to personally send a note to you complimenting Ms. Thomas for excellent Customer Service. She was wonderful in trying to assist us in getting our van started. She was prompt and exhausted all available options to jump start our van in the late evening. Afterward when it was obvious that we were not going anywhere soon with a dead battery, tired, hungry twins with the rain starting to get heavy, she drove us back to the front and offerred us the use of your facility. She kept her cheery attitude to keep us calm and relaxed on a very stressful situation. She was very helpful in anything we needed to resolve our problem (tow company phone numbers, use of phone, willing to direct calls to us if we had family calling, address of the facility, bathroom, water, etc). It was more than we could have wished for in our situation. We decided to leave the car and return the next day with a battery and she offerred us a complimentary pass for one day which ya'll did not have to do. It made the whole situation a little easier to handle when we were dealing with such a pleasant person like Ms. Thomas. This proves to us that you are not just in it for the revenue but also place a high emphasis on Customer Service and we will be loyal customers in the future whenever we travel by plane. In addition, we will be sending referrals your way whenever the opportunity arrives. Also, thank you very much Mr. Bernard for allowing us to use your mechanic to get our battery installed.

Best of luck in a long and successful business !!!

Sincerely,
The Terry Family
Houston George Bush Intercontinental Airport

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Your folks take the hassle and anxiety out of a significant part of my travel. They are friendly, helpful and courteous. Your facility is clean, well lit and the spaces and aisles are generously wide. I only wish you were there in 1995 when I moved to Houston. Thanks and keep up the good work.

Houston George Bush Intercontinental Airport

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My business and personal travel has been split between Hobby and Bush, but when I'm flying out of Bush I refuse to use any parking service besides Fast Park and Relax. I even use your service for day trips when I would have before used the close-in terminal parking. I have found that I can park and get to the terminal nearly as fast as I can circle the terminal parking garage in search of a space.

Your drivers are courteous, professional, and eager to help in any way possible. I have referred you to several friends and colleagues, and all of them come back to me with appreciation for the recommendation.

I want to personally commend Samuel, one of your drivers, for going the extra mile every time I have the privilege of riding with him. He is very personable, always a help, and it's always nice to see a friendly face after a long and often stressful trip. I have had positive experiences with all of your employees, but Samuel has stood out as someone who really wants
to make your customers happy. I wish I worked with more people like Samuel, and commend you for phenomenal ability to hire great people.

Thank you for running a top notch operation and providing a fast and reliable service at Bush. In addition to the good people, I can always count on getting to the terminal without having to wait until the bus is full, and knowing that my wait to return to the lot after a trip will be very short. In my opinion these two qualities can make or break an operation like yours, and once again Fast Park and Relax excels.

Thanks for everything and I look forward to sending more business your way. Parking is viewed by many including myself, as a necessary evil, but your company makes things a lot easier on everyone.

Lance
Houston George Bush Intercontinental Airport

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Your parking service is the best! I've been parking at IAH for 25 years, & never had such good service. The drivers are super, but the ladies that man the booth are even better. Very friendly, efficient & positive. Can't say enough good things. My hat is off to you. See you early in the morning!

lg
Houston George Bush Intercontinental Airport

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What an incredible kindness you showed us Monday night when we discovered we had lost our car keys! Thank you, thank you for your exceptional graciousness. We were so grateful to be able to get home, dash off for College Station, arrive just on time, gather some business clothes for post-graduation interviewing yesterday and throughout this week and return to Houston. Because of you, my son Andrew could properly fulfill his engagements, and I am thankful beyond words. Yesterday as I was trying to locate our keys, I told the Frontier Airlines representative about you, and she was in awe of your act of kindness. So are we and thank you!

Louisa and Andrew
Houston George Bush Intercontinental Airport

When I recently utilized your services in the Orlando area I was so impressed and happy with the customer service. The water bottle was a much needed and wonderful surprise. The staff was the most pleasant and helpful people I had encountered on this trip. Thanks for great service!

Patricia
Orlando International Airport